Terms of Service

Last updated: 2 July 2026

1. General Terms of Use

By accessing or using the Valcrest Shop website at valcrest.shop ("Site"), you agree to be bound by these Terms of Service ("Terms"). These Terms apply to all visitors, customers, and others who access or use the Site. If you do not agree with any part of these Terms, you may not access the Site or purchase from us.

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Site following any changes constitutes your acceptance of the revised Terms. We recommend reviewing this page periodically.

Valcrest Shop is operated by a business registered in the United Kingdom. These Terms are governed by and construed in accordance with the laws of England and Wales.

2. Product Descriptions and Accuracy

We strive to ensure that all product descriptions, images, specifications, and pricing on our Site are accurate and up to date. However, we do not warrant that product descriptions or other content are error-free, complete, or current.

Product images are for illustrative purposes only. Actual products may vary slightly in colour, finish, or dimensions due to manufacturing tolerances, screen display settings, or photographic conditions. We reserve the right to correct any errors, inaccuracies, or omissions and to update information at any time without prior notice.

If you believe a product you receive differs materially from its description, please contact us at support@valcrest.shop as soon as reasonably possible so we can review the issue and work towards an appropriate resolution.

3. Pricing and Payment Terms

All prices are displayed in the currency applicable to your market and are inclusive or exclusive of applicable taxes as required by local law. Prices are subject to change without notice.

We accept major payment methods as presented at checkout. By placing an order, you confirm that you are authorised to use the selected payment method and that the information provided is accurate.

We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, stock unavailability, or other legitimate business reasons. If your order is cancelled after payment has been processed, a full refund will be issued to your original payment method.

Promotional pricing, discount codes, and special offers are subject to their individual terms and cannot be combined unless explicitly stated.

4. Shipping and Delivery

Valcrest Shop offers shipping to supported markets, including the United States, United Kingdom, Canada, the European Union, and Australia.

Orders are fulfilled through our fulfilment partners and may ship from different warehouse locations depending on product availability and destination.

Estimated delivery times are provided for guidance only and are not guaranteed. Delivery may occasionally be delayed due to customs processing, carrier issues, severe weather, public holidays, or other circumstances beyond our reasonable control.

Responsibility for the goods passes to you once your order has been delivered to the delivery address provided during checkout, unless otherwise required by applicable law.

If your order has not arrived within the expected delivery timeframe, please contact us at support@valcrest.shop or call +44 7988 525793 (Monday–Friday, 9:00 AM–6:00 PM GMT).

5. Returns and Refunds

Our Refund Policy forms part of these Terms. Please review it before placing an order.

If you experience any issue with your purchase, please contact our support team. We will review your request in accordance with our Refund Policy and applicable consumer protection laws.

6. Intellectual Property

All content on this Site—including text, graphics, logos, product images, icons, videos, website design, and software—is the property of Valcrest Shop or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, transmit, display, or create derivative works from any content on this Site without our prior written permission.

All trademarks, service marks, trade names, and logos displayed on the Site are the property of their respective owners.

7. Limitation of Liability

To the fullest extent permitted by applicable law, Valcrest Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, business interruption, data loss, or loss of goodwill arising from the use of our Site or products.

Our total liability for any claim relating to an order shall not exceed the amount paid for that order.

Nothing in these Terms limits or excludes liability that cannot be excluded under applicable law, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or your statutory consumer rights.

8. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes arising from these Terms or your use of the Site shall be subject to the jurisdiction of the courts of England and Wales, except where mandatory consumer protection laws in your country of residence provide otherwise.

If you have any concerns or complaints, please contact us first. We will make every reasonable effort to resolve your issue promptly and fairly.

9. Contact Us

If you have any questions about these Terms of Service, please contact us:

Email: support@valcrest.shop

Phone: +44 7988 525793

Business Hours: Monday–Friday, 9:00 AM–6:00 PM GMT