Return & Refund Policy

We offer a 07-day return policy, which means you have 07 days after receiving your order to request a return.

To be eligible for a return, the item must be unused, in its original condition and packaging, with proof of purchase.

Return Shipping Costs

Customers are responsible for all return shipping charges in all cases, including refunds, exchanges, and unwanted items.

Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at support@valcrest.shop with clear photos so we can review and resolve the issue.

Non-Returnable Items

We do not accept returns for:

• Sale items
• Gift cards
• Personalized/custom products
• Personal care items
• Used or damaged items caused by customer use

Exchanges

To exchange an item, please contact us first. Customers will still be responsible for return shipping charges.

Refunds

Once your return is received and inspected, we’ll notify you regarding approval of your refund. Approved refunds are processed to the original payment method within 10 business days.

Contact Us

For any return or refund questions, contact us at:

support@valcrest.shop